Privacy Policy

Last Updated: October 15, 2026

Nostera ("Nostera," "we," "us," or "our") respects your privacy. This Privacy Policy describes how personal information may be collected, used, disclosed, and protected when you visit our website, make a purchase, or communicate with us.

1. Personal Information We Collect

The information we collect depends on how you interact with our store. It may include the following categories.

Contact and order information

• Name, email address, phone number, and billing or shipping address.
• Products purchased and order details.
• Return, refund, and customer service records.

Payment information

• Payment method and transaction-related information needed to process your purchase.
• Payment status and relevant transaction records.

Payments are handled through the payment services made available at checkout. Payment providers may process payment information under their own privacy practices. We do not intend to store complete payment card numbers or card security codes in our own records.

Communications

• Information you provide when contacting customer support.
• Information included in order-related correspondence or other messages you send us.

Technical and usage information

• IP address, browser type, device information, and similar technical identifiers.
• Pages visited, interactions with the website, referring pages, and general website usage information.
• Cookie identifiers and similar online tracking information, depending on your browser settings and consent choices.

2. How We Use Personal Information

We may use personal information to:

• Process payments and fulfill orders.
• Arrange shipping and provide order updates.
• Respond to questions and manage returns, refunds, and replacements.
• Maintain, troubleshoot, and improve our website.
• Understand website traffic and how visitors interact with our store.
• Measure advertising performance and evaluate marketing activities.
• Detect fraud, unauthorized transactions, security incidents, and misuse.
• Maintain business records, resolve disputes, and comply with legal obligations.
• Send marketing communications where permitted by law and consistent with your preferences.

3. Shopify, Google Analytics, and Google Ads

Our store uses Shopify to provide ecommerce functionality.

We also use Google Analytics and Google Ads. Depending on the tools and settings enabled, these services may use cookies, identifiers, tags, or similar technologies to measure website activity, understand how visitors use our store, assess advertising performance, and support advertising-related functions.

These services may process technical information such as IP addresses, device and browser information, pages viewed, interactions, referral information, and online identifiers. The information collected depends on the configuration of the relevant services.

You can review Google's privacy information and available advertising controls through Google's official privacy resources. You can also manage cookies through your browser settings and any privacy preference controls made available on our website.

Where required by applicable law, we will obtain consent or provide an opt-out before using technologies or processing information for which such consent or opt-out is legally required.

4. Cookies and Similar Technologies

Cookies and similar technologies may be used to:

• Operate essential website functions.
• Maintain shopping and checkout functionality.
• Remember preferences.
• Understand website performance and usage.
• Measure advertising effectiveness.

You may be able to control cookies through your browser or available website privacy settings. Disabling certain cookies may affect some store features.

5. How We Share Personal Information

We may share personal information with third parties when reasonably necessary for the purposes described in this policy, including:

• Shopify and other ecommerce service providers.
• Payment processors and fraud-prevention services.
• Shipping carriers and service providers involved in delivering orders.
• Google Analytics and Google Ads for analytics and advertising functions.
• Technology, security, and customer support providers.
• Professional advisers, government authorities, or other parties when required by law or when reasonably necessary to protect legal rights and safety.

We do not sell personal information for money. However, some data processing for analytics or advertising may qualify as "sharing," "targeted advertising," or a similar activity under certain privacy laws. Where required, you may have the right to opt out of those activities.

6. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, maintaining business and transaction records, preventing fraud, resolving disputes, and complying with legal requirements.

Retention periods depend on the nature of the information, the reason it was collected, and applicable legal obligations.

7. Data Security

We use reasonable measures intended to protect personal information against unauthorized access, loss, misuse, or alteration.

No online service, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your state of residence and applicable law, you may have rights to:

• Know whether personal information about you is being processed.
• Request access to certain personal information.
• Request correction or deletion of certain information.
• Obtain a portable copy of certain information.
• Opt out of certain sales, sharing, or targeted advertising activities.
• Appeal a privacy decision where the law provides that right.
• Not be unlawfully discriminated against for exercising applicable privacy rights.

To submit a privacy request, email support@nostera.shop. Please describe your request clearly. We may need to verify your identity before processing it.

We will respond in accordance with the requirements and deadlines of applicable law.

You can unsubscribe from promotional emails using the unsubscribe link included in those messages, where applicable. You may still receive essential communications concerning purchases, account security, or customer service.

9. Children's Privacy

Our store is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 without the authorization required by applicable law.

If you believe a child has provided personal information to us, contact support@nostera.shop so that we can review the situation.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or services. Those parties operate under their own privacy policies and practices.

We encourage you to review their privacy information before providing personal information directly to them.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, services, or legal obligations.

Any updated version will be posted on this page with a revised "Last Updated" date.

12. Contact Us

For questions or requests regarding this Privacy Policy, please contact:

Nostera
1301 King Hollands Ave
Nashville, TN 37212
United States

Email: support@nostera.shop
Phone: +1 4846665067

Customer support hours: Monday through Friday, 9:00 AM to 5:00 PM Central Time.