Return & Refund Policy

Last Updated: October 15, 2026

At Nostera, we want you to have a positive and convenient shopping experience. This Return & Refund Policy explains the conditions for requesting a return, replacement, or refund for purchases made through our online store.

1. Return Eligibility

You may request a return within 14 days of the date your order is delivered.

To be eligible for a return, an item must be unused and in its original packaging, including any accessories and components supplied with the product. Proof of purchase or your order number is required.

All return requests are subject to review under this policy and applicable law.

2. How to Request a Return

To start a return, contact our customer support team at support@nostera.shop or call +1 4846665067.

Please provide your order number, the name of the product you wish to return, and the reason for your request.

Do not send an item back before receiving return instructions from our customer support team.

Once your request has been reviewed and approved, we will provide the applicable return instructions and return shipping address.

3. Return Shipping Costs

For eligible returns due to a change of mind or other reasons unrelated to a product defect or fulfillment error, the customer is responsible for return shipping costs.

If you receive an item that is defective, damaged, or different from what you ordered, contact us before returning it. We will review the issue and provide instructions for an appropriate resolution. Where the issue is confirmed, Nostera will cover reasonable return shipping costs or arrange another appropriate resolution, as required by applicable law.

We recommend using a shipping service with tracking when returning an item.

4. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us at support@nostera.shop as soon as possible.

Include your order number, a description of the problem, and clear photographs of the item and its packaging when available.

After reviewing your request, we will explain the available next steps. Depending on the circumstances, the resolution may include a replacement or refund, subject to applicable law.

Please do not dispose of or return the affected item until you have received instructions from our support team, unless otherwise required by law.

5. Refund Processing

Once an authorized return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method. The time it takes for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

If you have not received an approved refund, first check your payment account and contact your payment provider if necessary. If the issue remains unresolved, contact support@nostera.shop.

6. Exchanges and Replacements

If you would like to exchange a product or receive a replacement, contact support@nostera.shop with your order number and details of your request.

Exchanges and replacements depend on product availability and the circumstances of the request. For defective, damaged, or incorrect items, we will review the issue and explain the available resolution.

7. Order Cancellations

You may request cancellation before your order has been shipped by contacting support@nostera.shop as soon as possible.

Cancellation cannot be guaranteed once an order has been shipped. If the order has already been dispatched, contact us for guidance on the applicable return procedure.

8. Non-Returnable Items

A product may be excluded from return only where the exclusion has been appropriately disclosed or is otherwise permitted by applicable law.

Nothing in this policy limits any consumer rights that cannot legally be excluded or restricted.

9. Contact Information

For return, refund, or exchange inquiries, please contact:

Nostera
1301 King Hollands Ave
Nashville, TN 37212
United States

Email: support@nostera.shop
Phone: +1 4846665067

Customer support hours: Monday through Friday, 9:00 AM to 5:00 PM Central Time.

Please include your order number in all order-related communications.