Shipping Policy

Last Updated: October 15, 2026

Thank you for shopping with Nostera. This Shipping Policy explains where we ship, how orders are processed, and what to expect regarding delivery.

1. Shipping Destinations

Nostera ships to eligible delivery addresses within the United States.

International shipping is not currently offered. Available destinations and shipping eligibility are determined at checkout.

2. Order Processing

Orders are generally processed within 1–2 business days after the order is placed and payment is authorized.

Order processing takes place before shipment. Processing times may be affected by order volume, product availability, holidays, or circumstances that require additional review.

Business days do not include weekends or applicable holidays.

3. Estimated Delivery Time

Our estimated delivery timeframe is generally 3–7 business days. Actual delivery times may vary based on the destination, carrier operations, weather, service disruptions, and other circumstances.

Order processing time is separate from transit time, so the total time between placing an order and receiving it may be longer than the estimated transit period.

Delivery dates are estimates and are not guaranteed unless expressly stated otherwise or required by applicable law.

4. Shipping Fees

Standard shipping is free on all orders shipped to eligible addresses within the United States.

Any applicable charges unrelated to standard shipping will be disclosed before you complete your purchase.

5. Shipment Tracking

Tracking availability varies by shipment and carrier.

When tracking information is available, it will be shared with you through the order-related communication channels used for your purchase. Tracking updates may take time to appear after a package has been dispatched.

If you have questions about your shipment, contact support@nostera.shop and include your order number.

6. Accurate Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

If you discover an error in your shipping address, contact us as soon as possible. We will try to assist, but changes cannot be guaranteed once an order has entered processing or has been shipped.

Additional delivery attempts or address corrections may depend on the carrier and the circumstances.

7. Delayed, Lost, or Missing Packages

If your order has not arrived within the estimated delivery timeframe, contact support@nostera.shop with your order number.

We will review the available shipment information and explain the appropriate next steps.

If a carrier indicates that a package has been delivered but you cannot locate it, please check the delivery area and with household members or building management, where applicable, before contacting us.

Carrier investigations and available resolutions may depend on the circumstances. Nothing in this policy limits rights or obligations imposed by applicable law.

8. Split Shipments

If an order contains multiple products, items may be shipped separately when necessary. Where separate tracking information is available, it may be provided for each shipment.

9. Contact Information

For shipping and delivery questions, please contact:

Nostera
1301 King Hollands Ave
Nashville, TN 37212
United States

Email: support@nostera.shop
Phone: +1 4846665067

Customer support hours: Monday through Friday, 9:00 AM to 5:00 PM Central Time.

Please include your order number so we can assist you more efficiently.