Terms of Service

Last Updated: October 15, 2026

Welcome to Nostera. These Terms of Service ("Terms") govern your access to and use of our website and the products and services offered through our online store.

By visiting our website or making a purchase, you agree to these Terms. Please also review our Return & Refund Policy, Shipping Policy, and Privacy Policy, which explain additional terms applicable to your shopping experience.

1. Store Information

Nostera
1301 King Hollands Ave
Nashville, TN 37212
United States

Email: support@nostera.shop
Phone: +1 4846665067

2. Eligibility

By using our website or placing an order, you represent that you are legally able to enter into a binding agreement under applicable law.

If you use the website on behalf of another person or organization, you represent that you have the authority to accept these Terms on their behalf.

3. Products and Product Information

We make reasonable efforts to display product descriptions, images, specifications, and other product information accurately.

Product appearance may vary depending on your screen, device settings, lighting, or product revisions. Product images are intended to illustrate the products and may not show every included component or detail.

Please review the product description, dimensions, specifications, compatibility information, and safety instructions before placing an order.

4. Product Availability

Product availability may change without notice. We reserve the right to update product listings, correct errors, limit quantities, or discontinue products where permitted by law.

If we cannot fulfill an order that has been placed, we will contact you where appropriate and arrange an appropriate refund for any payment received for the unfulfilled order.

5. Prices and Payment

Prices are displayed on the relevant product pages and at checkout. Standard shipping is free on eligible orders shipped within the United States.

Available payment methods are displayed at checkout and may include credit or debit cards, PayPal, Apple Pay, and Google Pay, depending on availability and eligibility.

Payment must be authorized before an order can be processed. We may decline or cancel an order where permitted by law if payment is not authorized, fraud is reasonably suspected, a material listing error occurs, or the product cannot be fulfilled.

If payment has already been received for an order we cannot fulfill, we will arrange an appropriate refund in accordance with applicable law.

Any applicable taxes, fees, or other charges will be displayed at checkout where required.

6. Order Placement and Acceptance

After placing an order, you may receive an order confirmation acknowledging that we received your request.

An order confirmation does not necessarily mean that the order has been accepted for fulfillment. We reserve the right to review orders and address errors or fulfillment issues where permitted by law.

Please check your order details, shipping address, and contact information carefully before completing your purchase.

7. Shipping and Delivery

Nostera currently ships to eligible addresses within the United States.

Orders are generally processed within 1–2 business days. The estimated delivery timeframe is generally 3–7 business days, excluding order processing time. Actual delivery times may vary depending on the destination, carrier operations, weather, and other circumstances.

Standard shipping is free on eligible orders. Tracking availability varies by shipment and carrier.

For further details, please review our Shipping Policy. Delivery estimates are not guarantees unless expressly stated otherwise or required by law.

8. Returns, Refunds, and Cancellations

Eligible returns may be requested within 14 days of delivery, subject to our Return & Refund Policy.

For eligible returns due to a change of mind or other reasons unrelated to a product defect or fulfillment error, customers are responsible for return shipping costs, except where applicable law requires otherwise.

If an item is confirmed to be defective, damaged, or incorrect, Nostera will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

Order cancellations may be requested before shipment. A cancellation cannot be guaranteed once an order has shipped.

Please review our Return & Refund Policy for the applicable procedures and conditions.

9. Acceptable Use

You agree not to:

• Use the website for unlawful, fraudulent, or deceptive purposes.
• Interfere with the operation, security, or integrity of our website.
• Attempt unauthorized access to accounts, systems, or data.
• Upload malicious software or code.
• Use automated methods to access or collect website content in a way that violates applicable law or the rights of others.
• Provide false information or misuse customer support services.

We may take reasonable measures to protect our website, customers, and services from misuse, subject to applicable law.

10. Intellectual Property

The website's content, branding, layout, text, graphics, images, and other materials may be owned by or licensed to Nostera or other rights holders and may be protected by intellectual property laws.

You may access the website for personal, lawful shopping purposes. You may not reproduce, distribute, modify, or commercially exploit protected content without authorization, except where permitted by law.

Third-party product names, trademarks, and logos remain the property of their respective owners.

11. Third-Party Services

Our website may rely on third-party services, including ecommerce platforms, payment providers, analytics services, advertising services, and shipping carriers.

Your use of a third-party service may also be governed by that provider's terms and privacy policy. We are not responsible for the independent operation of third-party websites or services, except where applicable law provides otherwise.

12. Product Safety

Customers should read and follow the product instructions, warnings, installation requirements, maintenance information, and safety precautions provided with each item.

Products should be used only in accordance with their intended purpose and applicable instructions. If you have questions about a product's specifications or safe use, contact our customer support team.

Nothing in these Terms limits any product-safety obligations or consumer rights that cannot legally be excluded.

13. Website Availability and Errors

We aim to keep our website accessible and its information accurate, but we do not guarantee uninterrupted or error-free operation.

We may update website content, correct inaccuracies, or modify features when necessary. If an error materially affects an order, we will address the matter in accordance with applicable law.

14. Disclaimer

To the fullest extent permitted by applicable law, the website and its content are provided on an "as available" basis.

Nothing in these Terms excludes or limits any warranty, legal responsibility, or consumer right that cannot lawfully be excluded or limited.

15. Limitation of Liability

To the extent permitted by applicable law, Nostera will not be liable for indirect or consequential losses arising from the use of the website or a purchase where such liability may legally be limited.

This section does not exclude or limit liability where exclusion or limitation is prohibited by law, nor does it affect mandatory consumer rights or remedies.

16. Privacy

Our collection and use of personal information are described in our Privacy Policy.

By using our website, you acknowledge that you have had the opportunity to review that policy. Our handling of personal information remains subject to applicable privacy laws.

17. Governing Law

These Terms are subject to applicable laws of the United States and the State of Tennessee, without limiting any mandatory consumer protections or other rights that apply under the laws governing a particular transaction.

Any dispute will be handled in accordance with applicable law. Nothing in this section deprives a consumer of rights that cannot legally be waived.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes to our website, business practices, or legal obligations.

The revised Terms will be posted on this page with an updated date. Changes will apply as permitted by law.

19. Contact Information

For questions about these Terms, please contact:

Nostera
1301 King Hollands Ave
Nashville, TN 37212
United States

Email: support@nostera.shop
Phone: +1 4846665067

Customer support hours: Monday through Friday, 9:00 AM to 5:00 PM Central Time.